When people have issues related to electronics, networks, or software, they turn to Help desk support professionals. These tech-savvy specialists work in a variety of industries and have strong career prospects. Learn more about the salary, responsibilities, strengths and work environment of a Help Desk Support specialist. A generic help desk listing could include either of these skill levels, and some listings will require a bachelor’s degree in IT or a related field.

Without the expertise of computer support specialists, many businesses and organizations would have difficulty operating. Help desk professionals are a vital part of most organizations, as they help keep computer downtime to a minimum. An IT Help Desk Technician is a professional who provides technical support and assistance to customers, whether on the phone or in person. Their primary intention is to ensure a client’s satisfaction and ability to properly operate any machinery or technology they may be having trouble with. Other technicians will remain at the help desk and leverage their experience to become a help desk technician manager.

Why it is Useful to Seek the Help of Field Engineer

If you are able to be kind to irate customers and help turn them into happy and satisfied customers by the end of your call, you should find that you can be very successful in an IT help desk. Danielle Smyth is a writer and content marketer from upstate New York. She owns her own content marketing agency, Wordsmyth Creative Content Marketing, and she works with a number of small businesses to develop B2B content for their websites, social media accounts, and marketing materials. In addition to this content, she has written business-related articles for sites like Sweet Frivolity, Alliance Worldwide Investigative Group, Bloom Co and Spent. Similar professions and job titles to a Help Desk Technician are Technical Support Specialist, Information Technology Specialist, Network Administrator, System Engineer and System Administrator. Business owners can use 500apps to get accurate, timely data that can help them make decisions better.

You’ll need access to a device connected to the internet or network to assist your clients. People who work in IT are usually passionate about all things related to information technology. https://remotemode.net/ They don’t limit themselves to only learning about the things they need to do their current job. They are always interested in reading about, learning and trying out new technology.

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There are many routes to becoming a help desk technician, but you don’t need to attend several years of schooling. If you like to solve technical issues and work with people, then help desk technician may be a good next step for you. This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Finally, our program provides robust support for finding and landing your first IT help desk job. You’ll receive assistance in everything from writing a powerful resume to preparing for an interview. You’ll also be plugged into our network of employers who have come to trust the quality of our graduates.

How do I become a Tier 2 help desk?

  1. Strong troubleshooting and technical support experience.
  2. Ability to understand and resolve complicated technical issues.
  3. Strong written and verbal communication skills.
  4. Ability to follow processes, procedures, and work instructions to ensure consistent customer experiences.

Most help desk support personnel use software to create and respond to tickets and user requests. You’ll need to be able to learn how to use various software platforms that help you assist internal and external customers.Prior experience with similar software will help. However, the company that you work for should provide training for the type of software that they use. If you have a working knowledge of various types of technology, you’ll make an excellent help desk support professional. Depending on the field that you work in, you will need to be familiar with using computers, tablets and smartphones.

High Value Skills to Build as a Help Desk Technician

There are many advancement opportunities for help desk support technicians with experience. The job allows you to get your foot in the door for higher positions, such as an IT manager, a network administrator or an IT security specialist. The Bureau of Labor Statistics (BLS) lists the median annual pay for computer support specialists in 2020 as $55,510.

As you improve your active listening abilities, you’ll realize that end-users will give you almost all you need to know to solve their problem. This not only increases empathy but also allows you to acquire more knowledge while asking fewer questions. In addition, technicians should have a strong technical understanding of technology, including the various hardware, software and networking systems being supported. Many companies offer certification programs that train individuals on specific products so that they have all the knowledge necessary to assist customers with problems regarding those items. This saves time because there will be less time spent on the phone, and it also saves money because those who are highly skilled may be able to answer most questions without transferring callers to other technicians. This article is part of an IT Career News series called Your Next Move.

Browse campus & online degrees, vocational certificates and self-paced courses matching the help desk technician education requirements and career path. For example, if you search Indeed salary data for “help desk technician,” you’ll find an average wage of $20.68 or $50,176 a year. On another jobs site, ZipRecruiter, we found help desk jobs advertising hourly wages between $18 and $52 an hour. Other positions will be inward facing and you’ll focus on helping an organization’s employees with their hardware and software problems.

It is an essential position in any business, and it is not going anywhere anytime soon. Those in these positions often work in the IT department of an organization but can also be employed by a software company or other vendors that sell computer-related products and services to businesses. One thing to keep in mind is that some help desk positions will be primarily outward-facing. In other words, you’ll be helping an organization’s customers with their technical issues. Someone with an applicable degree may be eligible to earn a higher salary than someone with no education in the field. Even if you don’t have a formal computer science degree, show that you have relevant experience by sharing your personal interests, extracurricular activities and courses that you have taken.

When looking for a job with an IT help desk, you need to remember that managers are not just looking for someone who can handle massive call spikes and churn through calls as quickly as possible. While handling a high call volume under pressure is a valuable skill, most help desk managers prefer people that can provide high quality service and correct https://remotemode.net/become-a-help-desk-engineer/ solutions to every customer they speak with. They are also one of the best ways to start your IT career because of how much you will learn in a very short time. These jobs not only help you connect with customers but also help lay a strong foundation of technical knowledge which will stick with you for the rest of your professional life.

What is the main role of help desk?

A help desk is the first point of contact for customers and employees alike. Customers need answers and the help desk is where they turn. When employees need someone to troubleshoot a printer, upgrade security on a laptop, or give them access to a new system, it's the help desk to the rescue.

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